About us > Introduction and History > Who Are the Befrienders > Vision and Mission > Charter > Goals


Introduction and History


Let us introduce ourselves to you about who Befrienders are. People call us for many reasons,
some callers are people who need emotional support.
Others may be frightened, angry, sad, lonely or depressed. Callers talk to us about their families,
their jobs, their personal relationships, money problems, sickness, depression and school concerns and etc.

If you feel is more comfortable by not giving your name when you call, it is alright.

Whatever your situation is, we will treat your feelings and your story with respect. Everything you tell us is confidential within The Befrienders, we will not keep any records. We promise you this. You will always have the right to make your own decisions, including
the right to end the phone call.

If you are feeling like you have no one else to turn to, or if you just need a safe place to talk, please call us. We are always here to listen, you are not alone.


In 1970, a group of pioneer Malaysians was concerned about the emotional well being of the community after the occurrence of communal riots on the 13th May 1969.
With the assistance of professional psychiatrists and psychologists from University Hospital, Kuala Lumpur, The Befrienders KL was established.

The Befrienders is a non profit organization modeled after Samaritans, a movement started in London
in 1953. Since then, the movement has spread to about 40 countries and now has 300 centers around
the world


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Who Are The Befrienders?

We are FRIENDS to those who are suicidal, depressed or in despair.

We are there when things are too much. When no one cares and no one will listen.

You can tell any Befriender how you feel and why everything is so bad.

You can share your innermost feelings without fear or criticism or judgement,
safe in the knowledge that it will be kept confidential.

In fact, you needn’t even tell us your name. You can just talk to us on the phone, email us, write to us, or meet a Befriender face to face.

The Befrienders do not offer financial assistance but we provide confidential befriending 24 hours a day,
7 days a week, without charge.

We are a multi-racial, non religious organization and we are available to everyone, regardless of
creed, race, religion, age or sex.

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Vision and Mission

Our Vision
A world in which fewer people feel the need to end their own lives.

Our Mission
To alleviate distress and help reduce the risk of suicide through emotional support and public education.


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The Befrienders Worldwide Charter

The primary purpose of centres is to provide emotional support to people who are suicidal, or in general distress.

Centres are mainly resourced by volunteers.

Anonymity and confidentiality are respected.

Centres are non-political, non-religious and non-sectarian, and volunteers do not seek to impose their own convictions on anyone.

Volunteers are selected, trained, mentored and supported by other experienced volunteers and any necessary relevant professional experts.

Where appropriate, callers may be invited to consider seeking professional help in addition to the emotional support offered by the centre.

We are mutually supportive and committed to sharing information with fellow member centres, and participating in processes and activities of the network.


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Our Goals

To provide emotional support to the distressed and the suicidal at all times.

To impart emotional support skills to the community.

To instill coping skills for better mental health.

To create awareness of the causes of suicide and how it can be prevented.

To increase our effectiveness by working in partnership with others.

To become a suicide prevention resource centre.

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